Cornastone creates and provides technology solutions that protect its customers’ revenues, with an always-on service that empowers them with detailed and accessible business insights at all times as well as reduce costs, improve productivity and increase market share.
The team conducts ongoing security audits and implements checks and balances to ensure that platforms are not compromised in any way. This sees billing errors reduced dramatically, leading to a significant reduction in call centre activity and demand, as well as improved customer satisfaction.
Cornastone’s custom-built applications offer its clients with an always-on dashboard that provides comprehensive but accessible analysis reports, providing instant insights into business issues at any time. This includes views on product usage that enables them to adapt their offerings to their clients, as needs and usage patterns evolve with changing technology.
Cornastone’s customer care applications help improve the customer’s experience via a multi-modal platform, while improving organizational efficiencies, providing a 360 view of the customer and reducing costs.